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Custom Research and Enhanced Service Fees
(a) Custom research service may be made
available at public libraries as an enhanced
service upon agreement to pay an enhanced
service fee. For purposes of this section,
“custom research service” means any research
service provided by a public library staff
member that requires extensive consultation
with a library customer and specialized
research knowledge or expertise of a
librarian to investigate a complex question
or information request by analyzing,
creating, interpreting, compiling, indexing,
or otherwise synthesizing specific or
detailed information from numerous primary,
secondary, or interdisciplinary resources
within the system or from libraries or other
resources not within the system.
(b) If offered by a public library, custom
research service may be provided upon
agreement to pay an enhanced service fee of
$60 per hour. There shall be a minimum
charge of $60 for each request or project.
Custom research service in excess of one
hour shall be charged on a quarter hour
basis.
(c) In addition to the custom research
service enhanced service fee, a library
customer may be charged any other applicable
charge or fee necessary to complete or
otherwise perform the custom research,
including without limitation the following
charges:
(1)
Computer charges levied by an
external database;
(2) Information retrieval costs,
including interlibrary loan charges,
telecopying, postage, or handling,
assessed by libraries not within the
system or from other resources; and
(3) Document delivery to the library
customer:
(A)
Photocopies of any printed
material: the photocopying
enhanced service fee provided in
section 8-206.2-30, plus any
shipping and other charges
levied by outside resources; and
(B) Telecopying of any printed
material: the telecopying
enhanced service fee provided in
section 8-206.2-7.
(4) All
applicable copyright fees and
charges.
(d) Requests for custom research services
shall be made on a form substantially
similar to the form attached to the end of
this chapter as Exhibit 5, entitled “Custom
Research Service Request”, dated December
1996, and made a part of this section.
(e) Completed requests shall be sent to the
library in hard copy or by telecopy
transmission.
(f) All enhanced service fees and charges
shall be applied against the library
customer’s library card.
(g) The library customer requesting custom
research service assumes any and all risks
and liabilities and waives any claims
against a public library arising from any
information or research provided by a public
library through the custom research service.
[Eff. 1/2/96; am and comp 1/7/99] (Auth: HRS
§§302A-1120, 312-1) (Imp: HRS §312-1)
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