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Enhanced Services

Scroll down for information about Books by Mail, Custom Research, Interlibrary Loans, Passports, Photocopying and Mailing Documents, and Test Proctoring.

Books by Mail
A public library may provide, as an enhanced service, the delivery of a borrowed book to a library customer by mail. Library customers utilizing this service may request the delivery by mail of only circulating library material.

There will be a service fee of $3 for each item mailed plus all applicable postage charges. The charges shall be assessed upon the customer’s library card account. All applicable terms and conditions for borrowing library material shall also apply to books borrowed and delivered by mail. Items will be mailed to the mailing address on record and will be sent by United States mail, first class.

The loan period for library material borrowed through the books by mail service is twenty-eight days. The loan period begins on the date the library material is checked out on the customer’s library card. The loan period ends when the library material is received and checked in by an HSPLS library. Library material returned after the due date shall be considered overdue and fines shall be assessed in accordance with our Administrative Rules. Library material borrowed through the books by mail service shall be returned at any public library.

Custom Research
Custom research service may be made available at public libraries as an enhanced service upon agreement to pay an enhanced service fee. Custom research service means any research that requires extensive consultation with a library customer and specialized research knowledge or expertise of a librarian to investigate a complex question or information request by analyzing, creating, interpreting, compiling, indexing, or otherwise synthesizing specific or detailed information from numerous primary, secondary, or interdisciplinary resources within the system or from libraries or other resources not within the system.

If a library branch offers this service, it will charge a minimum fee of $60 for each request or project plus $60 per hour. Custom research service in excess of one hour shall be charged on a quarter hour basis.

A library customer may be charged any other applicable charge or fee necessary to complete or otherwise perform the custom research, including any computer charges levied by an external database; information retrieval costs, including interlibrary loan charges, telecopying, photocopying, postage, or handling, assessed by libraries not within the system or from other resources; and all applicable copyright fees and charges. All enhanced service fees and charges shall be applied against the library customer’s library card account.

The library customer requesting custom research service assumes any and all risks and liabilities and waives any claims against a public library arising from any information or research provided by a public library through the custom research service.

Interlibrary Loans

If the Hawaii State Public Library System (HSPLS) doesn’t have the item you want, the Interlibrary Loan Unit at the Hawaii State Library can help you borrow it or get photocopies from libraries outside of our system.

To use this service you must...
• Have a current HSPLS library card.
• Have less than $10.00 in fines and charges.
• Agree to the HSPLS service charge ($10.00 per item search).
• Agree to the applicable copyright restrictions.
• Complete an Interlibrary Loan Request form and submit it at any HI public library; or, mail it to the Hawaii State Library, 478 S. King Street, Honolulu, HI 96813; or fax it to 808-586-3584
Cost for Services
• HSPLS Charge for ILL services $10.00 for each item once OCLC’s ILL database search is initiated
(non-refundable)
• Lending Library’s Fee Varies depending on the lending library's charges (additional)
• On the ILL request form, you can indicate the maximum amount of additional charges you are willing to pay.

Searches and loan arrangements require communication with other libraries and it may take several weeks for the requested item(s) to arrive. Mailing can sometimes be expedited for an additional charge.
If you are not an HSPLS cardholder, you can request items from our library system through your local community, state, agency, corporate or university/college library. We use the OCLC ILL request software or the ALA ILL request form. Our fees to institutions outside of our system are $15.00 per item provided, or $1.25 per page for photocopies.

For further information, please contact Interlibrary Loans at the Hawaii State Library by phone at 808-586-3624 or by e-mail at hslill@librarieshawaii.org.


Passport Acceptance

LIBRARY ACCEPTANCE FACILITIES DO NOT PROCESS DS-82 PASSPORT RENEWALS, DS-4085 ADDITIONAL VISA PAGES, AND DS 5504 NAME CHANGE AND BOOK REPLACEMENT TO SUBMIT A PASSPORT APPLICATION IN PERSON AT A PARTICIPATING PUBLIC LIBRARY, YOU MUST HAVE THE FOLLOWING FIVE (5) ITEMS:
1. APPLICATION FOR U.S. PASSPORT, FORM DS-11
To download an application form, visit:
http://www.state.gov/m/a/dir/forms/passport/
Or, forms can be obtained from a library acceptance facility.
Select which document (or documents) for which you are applying.NOTE: Passport cards cannot be used to travel by air.
All applicants must appear in person.
NOTE: Please do NOT sign the DS-11 application form until the Passport Acceptance Agent instructs you to do so.
2. PROOF OF U.S. CITIZENSHIP
NOTE: Original documentation submitted as evidence of U.S. Citizenship will be returned with the issued passport.
You may prove U.S. Citizenship with any one of the following original documents:
Ø Certified birth certificate issued by the city, county or state
Ø Consular Report of Birth Abroad or Certification of Birth
Ø Naturalization Certificate
Ø Certificate of Citizenship
NOTE: Birth abstracts from California and Texas, and hospital birth certificates from any state will not be accepted.
For more information on the requirements for Proof of U.S. Citizenship, visit: http://travel.state.gov/passport/get/first/first_830.html
3. PROOF OF IDENTITY
You may prove your identity with any one of these:
Ø Naturalization Certificate (not more than 10 years from issue date)
Ø Current, valid:
● Driver's license
● Government ID: city, state or federal (employee ID badges will not be accepted)
● Military ID: military and dependents
NOTE: Your Social Security Card does NOT prove your identity.
For additional information on Proof of Identity requirements, visit:
http://travel.state.gov/passport/get/first/first_830.html
FOR MINORS AGES 15 AND UNDER:
Both parents must provide proof of identity and bring the child's birth certificate in addition to the child's old passport, if any.
If one parent or legal guardian is claiming sole custody of the minor child, proof of custody is needed.
Ø That non-applying parent cannot appear before the Passport Acceptance Agent to show their consent to the passport issuance, OR
Ø The consent of the non-applying parent or guardian cannot be located and obtained.
To download the Statement of Consent, visit:
http://travel.state.gov/passport/forms/ds3053/ds3053_846.html

FOR MINORS AGES 16 AND OVER:
Ø If the minor child does not have acceptable identification of their own, a parent, with acceptable identification, needs to accompany their child and co-sign the application.
Ø Only one parent needs to be present.
For more information on the identity requirements for minors, visit: http://travel.state.gov/passport/get/minors/minors_834.html
4. PROVIDE ONE (1) PASSPORT PHOTO
Your photograph must be:
Ø A color copy
Ø 2 x 2 inches in size
Ø Taken within the past 6 months, showing current appearance
For additional information on acceptable digitized photos, visit:
http://travel.state.gov/passport/guide/digital/digital_880.html
NOTE: Vending machine photos are not acceptable.
5. TWO (2) PERSONAL CHECK PAYMENTS
Check #1 - $25.00, payable to State of Hawaii - Director of Finance
Check #2 - payable to U.S. Department of State, with the following amount:
Ø $110.00 (passport book) and $30 (passport card) - age 16 and over OR
Ø $80.00 (passport book) and $15 (passport card) - age 15 and under
Ø For Expedited Processing, add an additional $60.00, with the notation "Expedite Fee."
PASSPORT PROCESSING TIME
Regular Processing: Eight (8) Weeks
Expedited Service: Three (3) Weeks
PASSPORT RENEWALS
For information on passport renewals or to download an application, visit:
http://travel.state.gov/passport/get/renew/renew_833.html
FREQUENTLY ASKED QUESTIONS
The following website will provide answers to common Passport questions:
http://travel.state.gov/passport/fri/faq/faq_1741.html
U.S. PASSPORT INFORMATION HOTLINE
For additional information, call the National Passport Information Center toll-free at 1-877-487-2778: Monday to Friday, 8 a.m. to 10 p.m. Eastern Time. Please adjust for Daylight Savings and Standard Times


Photocopying and Mailing Documents

A public library may make available, as an enhanced service, the photocopying or mailing of documents to a library customer. “Photocopying” includes the use of a microform reader and printer, photocopier, printer, or any other equipment utilized to copy information in any format in accordance with all copyright regulations.

A library customer who requests a photocopy of a document will be assessed an enhanced service fee of not less than 25 cents per page. The customer may be assessed additional charges for color or special feature copying.

A public library may assess an additional enhanced service fee of $1 per page to mail photocopied documents from any public library to a library customer. Enhanced service fees shall be assessed upon a library customer’s library card account.


Test Proctoring

HSPLS libraries may provide test proctoring services for library users. There is a charge of $10 per test plus any additional costs required. Please contact the branch to make arrangements in advance.

Library branches that offer proctoring service:

Oahu
Hawaii Kai Public Library                    397-5833
Kahuku Public & School Library         293-8935
Kalihi-Palama Public Library               832-3466
Kaneohe Public Library                       233-5676
Kapolei Public Library                        693-7050
Liliha Public Library                            587-7577
Pearl City Public Library                     453-6566
Salt Lake-Moanalua Public Library     831-6831
Wahiawa Public Library                      622-6345

Big Island
Hilo Public Library                             933-8888
Kailua-Kona Public Library                327-4327
Kealakekua Public Library                 323-7585
Thelma Parker Public Library             887-6067

Kauai
Lihue Public Library                            241-3222

Lanai
Lanai Public & School Library            565-7920

Maui
Kihei Public Library                             875-6833
Makawao Public Library                      573-8785
Wailuku Public Library                         243-5766

Moloka'i Public Library                        553-1765